Refund policy

RETURN & REFUND POLICY

Last Updated: September 7, 2026

Thank you for shopping with Lycan Handmade Style. We take pride in creating handmade and custom-crafted products. Customer satisfaction is important to us, and we want you to feel confident when shopping at lycanhandmadestyle.com.

This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

1. RETURN ELIGIBILITY

We accept return requests for eligible products within 14 days of confirmed delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Not be damaged, altered, sharpened, or modified after delivery.

  • Include the original packaging, where applicable.

  • Be returned with any included accessories, sheath, or related items.

Customers must contact us before returning any product.

Please do not send products back without receiving return instructions from us.

2. NON-RETURNABLE ITEMS

Certain products are not eligible for return or refund, except where required by applicable law or where the product arrives damaged, defective, or significantly different from the order.

Non-returnable items may include:

  • Custom-made products.

  • Personalized or engraved products.

  • Products made to customer specifications.

  • Special-order items.

  • Products that have been altered or modified after delivery.

  • Used products.

  • Products damaged due to improper use or handling.

  • Products returned without prior authorization.

Because many of our products are handmade, minor variations in color, Damascus patterns, wood grain, leather, finish, or dimensions are normal and are not considered defects.

3. CUSTOM AND PERSONALIZED ORDERS

Custom-made and personalized products are created specifically according to customer requirements.

For this reason, custom, engraved, personalized, or made-to-order products generally cannot be returned or refunded once production has begun.

However, if a custom product arrives:

  • Damaged,

  • Defective, or

  • Significantly different from the agreed specifications,

please contact us within 48 hours of delivery with photographs and details of the issue.

We will review the situation and work toward an appropriate resolution.

4. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or defective, please contact us within 48 hours of receiving the package.

Please provide:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the packaging.

  • A description of the problem.

Depending on the circumstances, we may offer:

  • A replacement.

  • Repair, where possible.

  • A partial refund.

  • A full refund.

The appropriate resolution will be determined after reviewing the issue.

5. INCORRECT OR WRONG ITEM RECEIVED

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.

We will review the order and work to correct the issue.

Depending on the circumstances, we may arrange:

  • A replacement.

  • A return.

  • A refund.

6. RETURN PROCESS

To request a return, please contact us through our website or customer support email.

Include the following information:

  • Full name.

  • Order number.

  • Email address used for the order.

  • Reason for the return.

  • Clear photographs, if applicable.

Once your return request is reviewed and approved, we will provide instructions for returning the product.

Do not return products without authorization.

Unauthorized returns may not be accepted.

7. RETURN SHIPPING COSTS

Unless the item arrived damaged, defective, or incorrect due to our error, the customer is responsible for return shipping costs.

If the return is caused by our error, we will review the situation and may provide an appropriate solution regarding return shipping costs.

Customers are responsible for ensuring that returned items are packaged securely and shipped in accordance with applicable shipping laws and regulations.

We recommend using a trackable shipping service for returned products.

8. REFUNDS

Once a returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If approved, refunds will be processed using the original payment method where possible.

Please allow reasonable processing time for the refund to appear in your account.

Processing times may vary depending on your bank, card provider, or payment service.

9. PARTIAL REFUNDS

In certain situations, a partial refund may be appropriate.

This may include cases where:

  • The product has been used.

  • The product has been damaged after delivery.

  • Parts or accessories are missing.

  • The product is returned in a condition different from its original condition.

  • A minor issue can be resolved without returning the product.

Any partial refund will be determined based on the specific circumstances.

10. ORDER CANCELLATIONS

Customers may request cancellation of an order before production or shipment begins.

Because our products are handmade, orders may enter production shortly after being placed.

Once production has started on a custom, personalized, or made-to-order product, cancellation may not be possible.

Orders that have already been shipped cannot be cancelled.

11. REFUSED OR UNDELIVERABLE PACKAGES

If an order is refused, abandoned, unclaimed, or returned because:

  • The customer provided an incorrect address,

  • The customer refused delivery,

  • The customer failed to collect the package,

  • The customer refused to pay customs duties or import charges,

any eligible refund may be reduced by:

  • Original shipping costs.

  • Return shipping costs.

  • Customs charges.

  • Carrier fees.

  • Other non-refundable costs incurred during shipment.

12. CUSTOMS SEIZURES AND IMPORT RESTRICTIONS

Customers are responsible for ensuring that products are legal to import and possess in their destination country or jurisdiction.

Lycan Handmade Style is not responsible for products that are:

  • Seized by customs.

  • Confiscated by government authorities.

  • Rejected because of import restrictions.

  • Destroyed by customs authorities.

Refunds may not be available in cases where a shipment cannot be delivered because the customer ordered a product that is prohibited or restricted in their location.

Customers are encouraged to check local laws before placing an order.

13. LOST PACKAGES

If a package is confirmed lost during transit, please contact us.

We will investigate the situation with the shipping carrier.

Depending on the circumstances and carrier investigation, we may offer an appropriate resolution, which may include:

  • A replacement.

  • A refund.

  • A shipping insurance claim.

14. SALE AND DISCOUNTED ITEMS

Sale or discounted products may be eligible for return unless specifically stated otherwise.

However, custom-made, personalized, engraved, clearance, or specially discounted products may be subject to different return conditions.

Any special return restrictions will be clearly stated at the time of purchase where applicable.

15. CHARGEBACKS AND PAYMENT DISPUTES

We encourage customers to contact us directly before opening a payment dispute or chargeback.

We are committed to resolving genuine customer concerns whenever possible.

In the event of fraudulent, abusive, or false payment disputes, we reserve the right to provide relevant order, shipping, tracking, communication, and delivery evidence to the appropriate payment provider or financial institution.

16. HANDMADE PRODUCT VARIATIONS

Please understand that every handmade product is unique.

Minor differences may occur in:

  • Damascus patterns.

  • Blade finish.

  • Handle material appearance.

  • Wood grain.

  • Leather color.

  • Engraving.

  • Dimensions.

  • Decorative details.

These natural handmade variations do not qualify as defects and are not normally grounds for a refund or return.

We make every reasonable effort to accurately represent our products through photographs and descriptions.

17. CHANGES TO THIS POLICY

Lycan Handmade Style reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will become effective once published on this website.

18. CONTACT US

If you have questions regarding returns, refunds, replacements, or cancellations, please contact us through:

Website: lycanhandmadestyle.com

Business Name: Lycan Handmade Style

Customer Support Email: [jhongill30@gmail.com]

Thank you for shopping with Lycan Handmade Style and supporting handmade craftsmanship.